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burnie Cast & Crew
burnie Cast & Crew
RetractionBefore I begin what will most likely turn into a lengthy explanation and group mea culpa, let me just say that everyone at Rooster Teeth has enormous respect for the fighting men and women of the United States military.

We recently had a visitor to the Austin Rooster Teeth studio who came in full uniform and presented us with a special gift -- a hat which he said had been damaged in combat. We thought that was a very cool tale and we thought it would be fun to honor a fan's combat service by posting his story in our blog. Shortly after the post hit our front page, we started to receive emails telling us the story was false and that we should remove it from our feed. Some of our staff examined the links being sent to us and determined that it looked like enough people with enough knowledge were saying this was a fabrication. Keep in mind, we're not ballistics experts. We have no idea what size exit hole a round from an AK-47 should make. A member of the armed forces showed up in full fatigues, told us a story, showed us a hat and we took him at his word. That was our first mistake. While we are an irreverent comedy group, we do feel an obligation to post truthful information on our website especially when it comes to the very serious issue of battlefield valor. So without any real way to prove or disprove the story, we decided to remove it. We now believe that story was false and we don't want anything on our site to indirectly diminish the service of soldiers fighting in an active war.

However, removing the story from the site didn't stem the tide of emails flowing to the inbox and they arrived in varying degrees of politeness. In replying to those emails, our new Community Manager made a comment in an email that in essence said the emailer should spend their time worrying about something more important. While she essentially meant "something more important than someone lying on the internet" this was very understandably interpreted as "something more important than someone lying about their military service." That was our second mistake. Our Community Manager deeply regrets making that comment and sent an apology to the person to whom she made it. I also regret that we sent that original email. I feel that her private apology for a private comment is appropriate, but private emails can be posted to public forums making it feel like a public statement. It was not and I apologize to any combat veteran or their families who read that email.

Hopefully, people will understand that this all began when we posted a reverential story about a (purported) combat veteran. In our attempt to do something nice for a serviceman, we ended up pissing off a whole bunch more. However, this whole misguided adventure started from a place of respect. We made some mistakes along the way, but I hope people can see through that to the underlying genuine spirit of the post.
3 years ago  |  Comments (124)  |  + 457 Cool
124 COMMENTS Sort by Likes · Date
Havoc1 Hate Machine

Burnie, thank you for the well thought-out and obviously genuine reply. It's all most of us were asking for from the very beginning of this debate. And thank you for being so...tactful on the levels of politeness of some of the responses.

There's a reason I've been around here for over 6 years, and you just reminded me of what it was: great people.

Post edited 1/26/12 8:55PM
#1  Posted 3 years ago  |  + 74 Ditto
garfield749 Sponsor
Very tactful and well handled, Burnie! Glad to see you were able to defuse such a sensitive issue for a lot of users on the site.

Now, hopefully all the trolls can retreat to their caves, and everyone can move on!

Post edited 1/26/12 8:57PM
#2  Posted 3 years ago  |  + 22 Ditto
Fungster Sponsor

how something so simple to begin with can turn into something else so quickly
#3  Posted 3 years ago  |  + 7 Ditto
Well put. This proves that not only are the RT cast and crew people too, but they're some of the best out there. Nice job
#4  Posted 3 years ago  |  + 4 Cool
keith2282 SR2
Nicely handled. I have always believed there are great people at Rooster Teeth!
#5  Posted 3 years ago  |  + 4 Ditto
KWierso Sponsor
#6  Posted 3 years ago  |  + 22 Ditto
IMFOC Sponsor

Post edited 1/27/12 9:12PM
#1  Posted 3 years ago
Very nice
#7  Posted 3 years ago
Some people just overreact.
#8  Posted 3 years ago  |  + 0 Ditto
BlackPenguin Guardian x5
Well said Burnie. I saw how that went down. It got a little heated. As an RT fan I didn't like what some people said, but I understand their frustration. However, you summed it up nicely. I think we can move on in good faith.
#9  Posted 3 years ago  |  + 4 Ditto
Red420 Guardian2015
Good thing you didn't make the third mistake, firing the cute blonde.
#10  Posted 3 years ago  |  + 32 Funny
I believe the post was made with very good intentions. Every employee of Rooster Teeth all seem like very good human beings. But this is MO of the internet at least on person will always find a problem with something and then cause an uproar about it. Just a shame that Rooster Teeth were the target of this.
#11  Posted 3 years ago  |  + 5 Ditto
Crazy how somebody can take peoples genuine respect for something and try and use that for personal gain.
#12  Posted 3 years ago  |  + 6 Ditto
Good job on handling the subject politely and being very genuine. RESPECT
#13  Posted 3 years ago  |  + 1 Ditto
B51 Blue Team
Personally I don't feel like you really did anything wrong, but your professional and tactful response is very well done. Just keep doing what you're doing Burnie, we all have great respect for you and everyone you employ.
#14  Posted 3 years ago  |  + 8 Ditto
Franco Cast & Crew
You stay classy, Burnie Burns.
#15  Posted 3 years ago  |  + 6 Funny
John77752 The champ
Was that an anchorman reference I see there? :)
#1  Posted 3 years ago
Nero Maxim
Major kudos to Burnie, and to RT in general.

Make sure Barbara still knows we love her and the work she puts into the community!
#16  Posted 3 years ago  |  + 7 Ditto
I hope everything will be alright from here on
#17  Posted 3 years ago  |  + 1 Ditto
Patrick Questionable
It all ends here with the utmost respected. God bless America.
#18  Posted 3 years ago  |  + 2 Cool
Amen to that.
#1  Posted 3 years ago
Ronny070 Sponsor
Awesome job on handling such a delicate matter, very polite and sincere. That's what really counts.
#19  Posted 3 years ago
Incredibly well said.
Excellent job handling it so politely and officially.

Barbara, pick your head up, you're part of the team, and a mistake or misunderstanding here and there will happen, but you have thousands of people backing you up.
#20  Posted 3 years ago  |  + 10 Ditto
Aaron Sponsor
Everyone makes mistakes, right? It's what makes us human. I'll always be glad to be part of this awesome community
#21  Posted 3 years ago  |  + 7 Ditto
Hey, nobody's perfect. Great job on handling it Burnie. Barbara, don't worry, you're doing fine.
#22  Posted 3 years ago  |  + 3 Ditto
DiMono Site Admin
Psst... you forgot to put it on the front page.
#23  Posted 3 years ago  |  + 17 Funny
Completely understandable, it's good to know you guys know how to handle these things the right way :)
#24  Posted 3 years ago
In reply to THERIGBOSS, #11:

I don't think you fully understand what happened. Not being rude...just going by what I'm reading.

To Burnie:

We appreciate this post. I am sorry that someone who is a fellow service member would lie to you all about something like this. As a member of the military I hold myself and those around me to a higher standard. You all deserve the best out of the military...always. And the vast majority of us do that. Thank you again for all you do and have done.
#25  Posted 3 years ago  |  + 3 Cool
Patrick Questionable
Anybody who'd fake this is an asshole. LET HIM BE BANNED and forgotten!!!
#26  Posted 3 years ago  |  + 11 Ditto
Actually, it's been proven that he's never been deployed. So yes, he lied.
#6  Posted 3 years ago
Patrick Questionable
I hate that in this world we even have to discuss this!!!
#7  Posted 3 years ago
Burnie for President!!
#27  Posted 3 years ago  |  + 13 Funny
DrunkTanker9 Sponsor
<3 Barb
#28  Posted 3 years ago  |  + 5 Ditto
Well said good sir. But let's not forget; OUR community here at RT may not always see eye to eye but when it comes down to it, we ALL respect the armed forces and what Burnie and Co. does for us. The bottom line is that we all learn from mistakes and admiting the mess ups along the way only makes someone more of a good person than those who just try to brush it off. Peace out.
#29  Posted 3 years ago  |  + 3 Ditto
Newbs Forum Mod
This is why I respect the ever living fuck out of all of you. If you make a mistake. You come out and apologize and clear the air.
#30  Posted 3 years ago  |  + 15 Ditto
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