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burnie Cast & Crew
RetractionBefore I begin what will most likely turn into a lengthy explanation and group mea culpa, let me just say that everyone at Rooster Teeth has enormous respect for the fighting men and women of the United States military.

We recently had a visitor to the Austin Rooster Teeth studio who came in full uniform and presented us with a special gift -- a hat which he said had been damaged in combat. We thought that was a very cool tale and we thought it would be fun to honor a fan's combat service by posting his story in our blog. Shortly after the post hit our front page, we started to receive emails telling us the story was false and that we should remove it from our feed. Some of our staff examined the links being sent to us and determined that it looked like enough people with enough knowledge were saying this was a fabrication. Keep in mind, we're not ballistics experts. We have no idea what size exit hole a round from an AK-47 should make. A member of the armed forces showed up in full fatigues, told us a story, showed us a hat and we took him at his word. That was our first mistake. While we are an irreverent comedy group, we do feel an obligation to post truthful information on our website especially when it comes to the very serious issue of battlefield valor. So without any real way to prove or disprove the story, we decided to remove it. We now believe that story was false and we don't want anything on our site to indirectly diminish the service of soldiers fighting in an active war.

However, removing the story from the site didn't stem the tide of emails flowing to the inbox and they arrived in varying degrees of politeness. In replying to those emails, our new Community Manager made a comment in an email that in essence said the emailer should spend their time worrying about something more important. While she essentially meant "something more important than someone lying on the internet" this was very understandably interpreted as "something more important than someone lying about their military service." That was our second mistake. Our Community Manager deeply regrets making that comment and sent an apology to the person to whom she made it. I also regret that we sent that original email. I feel that her private apology for a private comment is appropriate, but private emails can be posted to public forums making it feel like a public statement. It was not and I apologize to any combat veteran or their families who read that email.

Hopefully, people will understand that this all began when we posted a reverential story about a (purported) combat veteran. In our attempt to do something nice for a serviceman, we ended up pissing off a whole bunch more. However, this whole misguided adventure started from a place of respect. We made some mistakes along the way, but I hope people can see through that to the underlying genuine spirit of the post.
2 years ago  |  Comments (124)  |  + 457 Cool
124 COMMENTS Sort by Likes · Date
DrunkTanker9
Well said. <3 u Barb
#31  Posted 2 years ago  |  + 1 Ditto
JaredOtto
This Community Manager sounds like a pretty stand-up gal
#32  Posted 2 years ago  |  + 1 Ditto
Coltondh
Rooster Teeth is the best, and I don't think you guys would ever purposely offend someone, ever.
#33  Posted 2 years ago  |  + 1 Ditto
ccttssgdl Sponsor
except Brandon, and people who use their phones on the plane, and the Red Team
#1  Posted 2 years ago
SldrexDeus Clipeum
As Burnie said in a previous podcast he hates to see this mob mentality. Let us pass by this unfortunate happenstance.

As a former member of the United States Army; I can safely say that there are many Servicemen who love this site and find joy and entertainment from it. One bad egg means nothing.

P.S. Burnie, Barb; we are still your (slightly creepy) fans.
#34  Posted 2 years ago  |  + 6 Cool
ahayward6449
great way to deal with trolls
#35  Posted 2 years ago  |  - 5 Lame
StomaticMonk Sponsor
I feel like people should think more about how they would have reacted (realistically) in this situation before pointing fingers and casting blame. You guys are completely in the right and have nothing to apologize for.
#36  Posted 2 years ago  |  + 3 Ditto
Havoc1 Hate Machine
It's funny how Burnie's apology, very carefully and genuinely crafted, is turning into a debate right here. ahayward and stomaticMonk, perhaps you should seek to understand the situation before commenting.

But enough of this crap, the issue is settled.
#37  Posted 2 years ago  |  + 8 Ditto
Kratos995 Sponsor
Bravo Burnie. I am glad that Rooster Teeth has such respect for all their fans to treat us so well. You are the man
#38  Posted 2 years ago
peej216 Sponsor
As a soldier myself and who has done one(very easy )deployment to Iraq i didn't think much of it. When i saw the post of it didn't think it to be true and well after seeing so many bs stories and crap out there, I just get disappointed in the person portraying a soldier or just telling bs war stories. All it does is bring discredit upon those who wear a uniform and with this it also could potently have brought discredit upon RoosterTeeth its self. Its reasons like how you have dealt with this matter that makes me want to continue to support RoosterTeeth as a sponsor as i have the past few years(and that's besides all the great productions you produce)
#39  Posted 2 years ago  |  + 2 Cool
DeadlyTiger1
Well said Burnie, a very professional way to handle an out break and com the storm.
#40  Posted 2 years ago
aves12
The saddest part is that you had to post this journal at all because some lying POS thought he'd get his 15min of internet fame.

You guys rock, keep up the great work!
#41  Posted 2 years ago  |  + 1 Ditto
ragusa33 Sponsor
I can respect that Burnie! Way to defend your employee! :)
#42  Posted 2 years ago  |  + 0 Cool
Moeparker Ghost
Well said. I would think that not believing the guy in uniform would've been more insulting that trusting him. Yall did what you thought was right.

Everyone at RT did right by me.
#43  Posted 2 years ago
caleb Cast & Crew
Well said Burns!
#44  Posted 2 years ago  |  + 1 Ditto
DumpsterMutt Let down
Thank you Burnie. This is absolutely class act all the way.
#45  Posted 2 years ago  |  + 1 Cool
joker239
Your neutral approach is firm ,yet nonoffensive. You should have wrote Bill Clinton's apologize speech.
#46  Posted 2 years ago  |  + 1 Cool
floatingeye Sponsor
Roosterteeth is a company with honest people and a boss with morals
#47  Posted 2 years ago  |  + 1 Ditto
Dropkick Sponsor
Everyone lies, nothing new on this site or in the world in general.

Moving on....
#48  Posted 2 years ago  |  + 3 Ditto
puckplayer
And this is why the internet sucks sometimes.

Even though I haven't spoken with you (or any of the staff members, for that matter) in a few years now, I know that you guys would never disrespect members of the military...or members of your site at all.

You've all been nothing but class acts for as long as I've known you. This goes for Barbara too, who is, perhaps, the nicest and most genuinely kind person I've ever met.

If anyone on here actually knew you guys or knew her, they'd know that all of this was just a big misunderstanding that got blown way out of proportion.
#49  Posted 2 years ago  |  + 6 Ditto
TygonKhan Facilities
Keepin' it classy at the RT offices. Well done. You have earned even more respect from me. If I had a badge I would give it to you.
#50  Posted 2 years ago
Connor Samurai4life
Barbara is still the best Community Manager ever.
And Burnie is the man.
#51  Posted 2 years ago
th87nm20 Sponsor
I'm with Barbara on this one seriously people have nothing better to do the rain on someones personal story? Have we seriously turned into a society of people that do this kind of thing. Oh ballistics this and that, what are you people not satisfied with the story maybe you would feel better in his head was still attached to the hat and his brains splattered all over the ground. I bet you any amount of money you wouldn't be complete ass wholes and tare down the story and tare down Barbara because you are complete fucking ass wholes words can not describe the type of people you are. Barbara don't take what they said seriously at all they are just complete jackasses I would have said the same thing.
#52  Posted 2 years ago  |  - 9 WTF
th87nm20 Sponsor
Well I agree with you on the internet being socially handicapped no disagreement there. But the thing That angered me the most was that people in their internet mob mentality just dug there heels into the wrong people. I look back at my first post and realized it was over the top and dramatic but so...
#4  Posted 2 years ago
th87nm20 Sponsor
Now I did something stupid today. Now I read the military story and never read any of the comments made and the accusations made about This Military guy lying about his story. And today I read the Retraction Journal Burnie put up today and I read it and all I took from it that people were ganging up...
#5  Posted 2 years ago
puckplayer
Oh cool, at least the Google Adsense ads on this page are actually relevant to something I might be interested in now.

Thanks, MilitaryMedals.com!
#53  Posted 2 years ago  |  + 1 Funny
Want to trade for "30% your next Spandex purchase"?
#1  Posted 2 years ago
Havoc1 Hate Machine
In reply to th87nm20, #52:

Really? You've missed the entire point. Do not pass go, do not collect $200. Guarantee you, most of us "ass wholes" would have pursued this the same way in person with the poser, and with Barbara. In a word: professionally.

After attempting to read what you vomited on the keyboard above, I have my doubts, but if you care to learn what the hubbub was about, go here and read: roosterteeth.com/forum/viewTopic.php?id=2238203
#54  Posted 2 years ago  |  + 4 Ditto
BadAdvice
Honestly, my favorite part about this whole thing is that Rooster Teeth knows how to listen to its fans. Good for Burnie, Barbara, and the rest of the staff for admitting that they effectively got scammed. I also appreciate that they understand there was something lost in translation when messages over the internet were exchanged (shocker), and that they have put an end to it.

Personally, nobody deserved to be trolled over something they didn't do. Falsified military records and claims to become barely famous? That's not good in anyone's book. A fairly straightforward email that was misinterpreted? It's unfortunate and led to some bad blood, but it will happen. I'm just happy it's done with and everyone's relatively happy with how it ended.
#55  Posted 2 years ago  |  + 5 Ditto
GrantFisher
Pfaw, not a one of you should feel even remotely bad about this. Some prick took advantage of your good natures and while that's unfortunate, its not your fault. In my book, not a single mistake was made. If someone got upset about Barb's "worry about something more important" comment, may the Good Lord wish him/her/them a merry trip right to a warm afterlife. People take their real lives much too seriously, much less their internet lives.

Due to this post, I just now went and bought a RvB Seasons 1-5 Remastered DVD set.
#56  Posted 2 years ago  |  + 1 Cool
Davo75
Just like in the green lantern... Were only human
#57  Posted 2 years ago
blue_kurt
You're forgiven.. lol
and people lighten up.. it'z not their fault someone told a fib.. fuuuuuuuck and thanx for issuing an apology Burnie.. you're ALL good people at RT Productionz and join my Burnie fan club group. lol ;)


roosterteeth.com/groups/profile.php?id=13523



CHURCH.. FUCKIN.. RULEZ!!!

Post edited 1/26/12 10:50PM
#58  Posted 2 years ago  |  - 2 Lame
Xosanchez50
it's interesting to see how something that began at a good place can turn into such a horrible incident
but in any case Burnie has made an amazing example of both responsibility and respect and that's what matters at the end
#59  Posted 2 years ago  |  + 1 Ditto
Horuko Sponsor
You rock Burnie, well said.
#60  Posted 2 years ago
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