I just got off the phone with NETGEAR support over in India, I was trying to get them to help me out with enabling some settings that they weren't giving me access to. Apparently my technical support warranty expired... 188 days ago... that means that my warranty expired sometime in February, and I bought my router in July. So NETGEAR activated the warranty on my router MANY months before it was even purchased... I don't know what I'm going to do, probably bring it up with NETGEAR and call them on their bullshit. You can't buy a car with a 10 year warranty and then drive it off the lot, only for the dealer to say that the warranty had already expired... this is such bullshit