mikequinn FIRST Member Star(s) Indication of membership status - One star is a FIRST member, two stars is Double Gold VP Engineering

from Austin, Texas

  • Activity

    • Updates on new RoosterTeeth.com

      3 weeks ago

      mikequinn VP Engineering

      Hey, everyone. It’s been two weeks since we officially unlocked the closed beta of the new Rooster Teeth website. All of the invites are out, and right now we have thousands of eager community members watching shows, chatting, and providing really great feedback on our new video platform. I want to offer a sincere thank you to all of our beta testers for helping us create the best place for Rooster Teeth fans to watch our shows.

      For those of you eager to jump in and check out the new site, don’t worry, we’ll be announcing an open beta soon. In the meantime, I’d like to talk about a few great things we’ve learned from watching everyone use the site these past few weeks:

      • Testers love the live chat feature we have running during live broadcasts. We had almost 400 beta testers in the chat for the RT Podcast on Monday night, and everyone had a lot of fun. Let me know which Rooster Teeth cast members you want to see join in the chat and I’ll go smack them on the head (figuratively, of course).

      • Content discovery - We’ve seen that a lot of you are checking out content beginning to end, and using the watchlists (because you get notifications for shows in there)

      • Comments work!  After a wee bit of a rough start the first day - comments are working, threading, and notifying

      • Search actually delivers what you expect it to

      • The video player saves your spot

      There are also a few things that the testers pointed out that needed some more work:

      • Newest content showing up on time

        • You all have been so great about pointing out discrepancies between old and new sites; thank you!

      • Series page layout

        • Right now only 20 episodes are being displayed, so we’ve created a new layout for Series page. We’ll roll that update out next week. You can see a screenshot of this new layout below. It was your feedback that drove this change, so thank you!

      dQg6EIC.jpg


      There’s more news to come, so stay tuned. We’re really excited to be making the very best home for the Rooster Teeth community and can’t wait to launch it so you can all try it out.


      And finally, let’s talk a little bit about what we’re working on for the new community site. We know this is as, if not more, important to many of you as the video portion of our site. Look forward to Dan (@kickme444) making more frequent and substantive updates in the coming weeks as we move closer to rolling out the new platform.


      For the past few months we have been focusing our design and development efforts around the structure of what a community site is for Rooster Teeth.  We are lucky in that there are already hundreds (or thousands) of Rooster Teeth communities, so we need to make sure we account for them, and plan for the future with new and inventive ways for people to interact with others on our platform.  To that end, we have been really excited to see the interaction happening on the new live videos/chat page in the video site beta, and have been adjusting our development cycle in hopes of rolling out key community features as soon as possible that allow communities and individuals/groups to better connect with each other in real time.  


      We’re really excited to begin rolling stuff out to you and improving over the next year.  It’s going to be a ton of fun!


    • Kalilaila asked mikequinn a question

      There has been a RT Roku app for a while, but it doesn't appear to offer a way to sign in to provide FIRST member access; is there any plans in the near future to update the Roku app to offer this?

      Answered: Jan 1, 2018

      This is not an application that we created, so I'm unable to answer that question.

    • PayPal is Back!

      4 months ago

      mikequinn VP Engineering

      Hey, everyone!


      We’ve been working on something that you all have been asking to come back for a long time. You know what that is?


      NyFe5FW.jpg


      PayPal is once again a valid method of payment for Rooster Teeth FIRST and Double Gold members!


      To help ease the transition to us accepting PayPal, here is a brief FAQ addressing some of the most common questions.


      Q: I’m currently on PayPal with the old grandfathered rate. Does this change anything with my subscription?

      A: Nothing with your subscription will change as long as you stay on your current plan and do not cancel. (Remember, if your account lapses for any reason, you will NOT be able to re-subscribe with the grandfathered rate.)


      Q: If I’m paying with PayPal and I have an issue with my account, who do I contact for help?

      A: Email FIRSTsupport@roosterteeth.com for all your customer care needs.


      Q: I’m currently already paying through another method but I want to switch to PayPal. How do I do that?

      A: You’ll need to cancel your plan and wait for the time to expire. You can then sign up using PayPal.


      Q: Can I pay with PayPal without creating a PayPal account (i.e., using a PayPal guest account)?

      A: Nope. You have to use a “real” PayPal account. It helps cut down on fraud. Are you a fraudster?


      If you have any other questions, leave ‘em in the comments section.


      Thanks!

    • Long-Awaited Android App Update

      6 months ago

      mikequinn VP Engineering

      Today is a good day for Android users, because we just released a long-awaited update for the Rooster Teeth app on Google Play! Beyond the usual performance improvements and bug fixes, this update finally adds support for additional channels in the Rooster Teeth family, including Cow Chop and Game Attack.


      If you already have the app, you just need to install the latest update. If you don’t have it yet, now’s the perfect time to change that. You can get it here.


      As always, leave a comment if you have any suggestions for ways we can continue to improve the app.


      Update: The Android release 1.2.3 has a bug where watching a live video crashes the app.  We're fixing now, so thanks for your patience!  We should have a fix in the next 24 hours. (http://roosterteeth.com/post/51321138). 


      Update 2: We have a patch for the following: 

      * Layout issues on search

      * Layout issues on seasons

      * Crashes on search

      * Still need to validate Live episode crashes


      Update 3: 

      * We're pushing a build up that updates the crashes and layout problems in Update 2.  The "only showing 20 episodes" we'll not have a chance to fix in this release. 


      Update 4:

      * Started a rollout to 50% of users.  Will check for crashes, then continue the rollout.  Thanks again for your patience! 

    • ZuluEcho181 asked mikequinn a question

      When will the Xbox One app issues be fixed? The app has been broken for months

      Answered: May 25, 2017

      Can you describe broken?  We have it constantly playing in the office and don't see any issues (even when trying). 

      Helpful info would include: 

      Xbox OS version

      Video being watched

      What "broken" means - video playback issue, etc.

      Thanks!

    • LukeMcKasson asked mikequinn a question

      I'm being prompted to update my payment (credit card) information for my subscription and I'm being alerted that the connection is not secured whatsoever. Is this intended?

      Answered: Apr 24, 2017

      No, its not intended.  what you're probably seeing are the images being pulled in as insecure.  its something we're aware of and i thought we had a fix in for.  

    • tanukivilla asked mikequinn a question

      Quick followup, then what happened with the lack of being able to set the quality of a video with the new HTML5 player? How did the people who QA'd this miss noting the lack of a standard feature?

      Answered: Sep 16, 2016

      It was a purposeful choice.  HTML5 player, then a quality setting.  Same for the binge watch on/off switch.

    • ByteTheBits asked mikequinn a question

      Is the Rooster Teeth app running HTML5 video? If not can we expect it to on Android?

      Answered: Sep 14, 2016

      Yes, yes it is.

    • mitzt asked mikequinn a question

      Have you and the web dev team considered utilizing FIRST members in beta tests (or even alpha tests) for future features on the site? I would gladly offer to help, given my experience in QA (*wink*).

      Answered: Sep 14, 2016

      We do (kind of)!  For the HTML5 updates, we contacted some of the guardians.  My team is working toward a process where we can do a/b testing and get around some of the complexity in testing rollouts.  Thanks for the heads up though -- Will put you on the QA list :)  

    • tanukivilla asked mikequinn a question

      Do you guys ever test features or just push them live whenever they're ready? I'd think it was the latter, but the comments about the HTML5 video player suggests the former.

      Answered: Sep 2, 2016

      It depends on the change. With the HTML5 player, we tested a lot internally and reached out to some awesome Guardians to do some QA as well. We're also building out process as the team is able to grow. The processes include peer review, QA, and the like. As we fix the back-end portions of the site and decouple it from the front-end, we'll gain the ability to properly A/B test features too.

  • About Me

    Follow RT Engineering on Twitter @ https://twitter.com/RoosterTeethEng (Jack Dorsey approved)

    Or on RT @ http://roosterteeth.com/group/official-web-development-group

  • Questions answered by mikequinn

    Can you describe broken?  We have it constantly playing in the office and don't see any issues (even when trying). 

    Helpful info would include: 

    Xbox OS version

    Video being watched

    What "broken" means - video playback issue, etc.

    Thanks!

    No, its not intended.  what you're probably seeing are the images being pulled in as insecure.  its something we're aware of and i thought we had a fix in for.  

    We do (kind of)!  For the HTML5 updates, we contacted some of the guardians.  My team is working toward a process where we can do a/b testing and get around some of the complexity in testing rollouts.  Thanks for the heads up though -- Will put you on the QA list :)  

    It depends on the change. With the HTML5 player, we tested a lot internally and reached out to some awesome Guardians to do some QA as well. We're also building out process as the team is able to grow. The processes include peer review, QA, and the like. As we fix the back-end portions of the site and decouple it from the front-end, we'll gain the ability to properly A/B test features too.

    Is this?

    | Asked by: Dave 1 year ago

    I see you

    Hey there!

    We'd love to because Flash is kind of terrible. The issue comes with the encoding we have used (HLS) and the number of videos we would need to re-encode, along with the apps, which are also using our HLS (flash) playlists.

    So there are a few steps to this, namely: update the apps to support MPEG-DASH (the format needed for HTML5 playback), update the web player so that it knows which player to use given the file, start encoding in both HLS and DASH while we wean ourselves off of the current system and validate that all of the platforms and browsers work (within reason), then cut over completely.

    Its a pretty time consuming process that needs lots of testing, which is why its not done "NOW!" :)

    Let me know if that clears it up at all.



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