So today my entire day consisted of educating an adult living assistance center on how to actually USE a cable universal remote. Sadly not until I left did i learn these people were all on the "mental instability/recovery" floor. Needless to say.....I failed. And was asked "do you know my son/daughter" at least twice. Ugh, poor old people, they will never know the fun of high definition..... nor the actual definition of... high... definition... FAIL