Angry User: I've had this problem with this system for three weeks and no one has fixed it yet.

Me: Wow, I'm so sorry about that, lemme take a quick look in our system.

*type-type-type*

Me: I can't find any tickets for you in our system, when did you report it?

Angry User: Just now, I'm reporting it to you!

Me: ...

It's times like these where I wish I had a sticker to give to people that reads:

"I'm the reason Tech Support Hotlines require you to answer 50 dumb questions before they actually start to help you"