We've all heard about them, we've seen them floating around within not only this community but other communities too. These roles are bandied about in local RT communities, moderators are highly common within Twitch & YouTube streams.

And yet some people are still confused about what these people do, who they are and how they can help.

Well let this post enlighten you on a few things.

1. Who Are They?

Admins, Moderators & Ambassadors. The titles sound impressive, and probably that's half the reason why people are scared or shy or unsure of whether to talk to them. But these people are ordinary people like you and me. They are part of the community just as you guys are. People who have these titles attached to them have probably been running around in the community for a while and know the ins and outs of it like the back of their hand. So they are elevated to roles in order to help the little fledglings first stumbling into the community. Some of these people attached to these titles may also have experiences outside of the community that can benefit the community. But the first and foremost is that they are members of the community just like you guys are. They are just the veterans. The ones who have seen it all. But they are there for the community, so you shouldn't be afraid to speak to them.

2. What Do They Do?

Despite the difference in titles they all essentially are there to the same things. To help and offer advice to you guys in the community. They just do their job in different ways. Admins tend organise and help run the website & social media sides of communities. Moderators are in streams and tend to offer a voice to talk to and ask for advice, but also tend to be there to ensure everyone plays nice so everyone can have fun. Ambassodors tend to be a driving force, a friendly face to speak to, the people organising the events the meet-ups, the game nights. Ambassadors tend to have vastly different roles and some may cover everything while some may be specifically geared to to handle just one thing.
But mainly they are there to guide, they are there to help. They are there to enthuse and encourage. If you are ensure of exactly what they do don't be afraid to go ahead and ask them! They won't feel offended and will gladly help you understand their roles within the community.

3. Does every community have them?

Yes every community has them. And if you are not sure who they are how to contact them, ask your friends within the community, They can generally point you in the right direction. Look at the information posted in the groups you are part of they. Most generally have a handbook or rulebook listing all the important information, including those that fulfil these roles. The information is always there you just need to dig around for it.

4. Can anyone be in these roles?

In theory, yes, anyone could be in these roles. After all the community is for everyone. But should everyone be in these roles, or want to be in these roles? That's the real defining point. A lot of hard work goes on behind the scenes in these roles. Ask anyone who has organised a meet-up or event.
Hard work and effort is what makes up these roles and can be exhausting. Some people who organise events never truly relax until the event has finished. Think of a duck swimming. Its all calm and fun on the surface but underneath their little legs are flailing.
Yes you could be in this role but you have to really think the job role through. Spend time being in the community first, a year or upwards at least before you start aiming for the top roles. Not only will this allow you to experience the community but you learn how the community works, how it ticks. Jumping right into to a role at the top without leaning the community first could end in disaster and could damage the community rather than helping. Taking the time to learn the community will not only benefit you but the community in the long run.
And when you've decided you want to make that extra position, speak to the people already fulfilling that role and get advice and learn from them. They would more than willing to teach you because I'm sure they would appreciate the help. But not only that, learning about the role will help you decide whether the role is right for you. There is no point doing a job if you don't feel comfortable in the role and your abilities within in it.

5. I asked to be in one of these roles and got turned down, what did I do wrong?

Nothing, absolutely nothing. Sure you pumped yourself and did the brave thing by raising your hand and sticking your neck out, but by being turned out doesn't mean you did things wrong. The roles may have been filled already or they want you to learn more about the community, or if you are a relative newbie to community they would want you to make friends. Have that year or two having the fun being organised for you so you can see if you want to take that extra step. Or they are considering you for the role, just not right now. They may assign you to work alongside another mod/admin/ambassador and learn the role.
Don't take the rejection as a slight against you, take their advice to heart and use it to better yourself and benefit the community. And when the opportunity comes around again you would be better prepared and ready to take on that role. Spin into a positive, not a negative.

One thing to remember is not to continue to pester the people in charge for the role. Everyone seen in some of the chats for the big streamers those people continually asking to be made mods? How many of you get annoyed about them clogging up the chat? Yes you are quite welcome to put your hand up for the role or express an interest. But continuing to ask for the role will not endear you to those in charge. Especially when your messages to them are cluttering up their inbox taking the attention away from people who want advice or help, or may convince them to quit the role entirely. And definitely do not approach and pester them at an event. They could have spent ages organising that event and they may just want to relax and enjoy it! Common courtesy goes a long way.
But absolutely do not turn that rejection into a way to belittle the community and damage it further, by personally attacking the good work the community lead roles do. Causing scenes at events will do nothing to further your own ambitions to have a lead role and if anything will turn the community away from you. You wouldn't like it if someone did that to spoil your fun so why would you do it to others? And why would the community have trust and faith in an admin role to help that out when they need help when they saw that same person ruining the first event they ever went to? Admins are there to uphold the community. Prove to them you can do that by actively helping out in the communities, take steps to organise your own events to take some of the weight off the community leaders. Helping out may help them consider you for the role and you gain valuable experience too.

I hope that this little post helped you with some of the questions you guys have. If you are still unsure about any of this don't hesitate to ask questions. Go out to the communities you run with and find out who these people are. Learn what they do, learn to appreciate what they do.

And also give them a little bit of thank you for the hard work they do. A little thank you goes a long way.

But for now what I shall do is end this post.