Hi everyone!


Why, yes! You've been asking since we announced more Platinum and Weekend Plus badges are going on sale and we've got that answer. 


Upgrades are allowed!


To do so, you will have to contact Front Gate directly - call them. It'll be the quickest and easiest process to do so. This is how you can do it:


1. For a badge upgrade contact Front Gate's CS Support Line at +1 888-512-7469 beginning at 10:00 a.m. CDT June 20. 
2. The CS team will verify in real time the previous order
3. Next they will process a charge for the upgraded badge type’s FULL amount
4. Then they will issue a refund for the original order

*Note: Badge upgrades are processed on a first-come, first-serve basis. Badges sell out quickly, so make sure you hop on the phone ASAP.


What CAN you upgrade?

There is NO limit on what tier someone wants to upgrade to. For example, a Single day can upgrade to Weekend PLUS. Or a Weekend PLUS can upgrade to Platinum.


What CAN'T you upgrade?

You cannot combine multiple tickets to get something of greater value. For example, if you had four weekend badges and wanted to "combine" them to get a Platinum badge - nope, can't do that! 


Reminder, additional Platinum and Weekend Plus badges will be available starting June 20, 2018 at 10:00 a.m. CDT.


Do you have any questions? Drop them here and we'll help out!


<3

Chelsea