So I have worked really hard to setup a program where subject matter experts from around the company come and talk about policy and procedure in an effort to train our front line managers to be better managers. I could tell in talking to these people that they believed that they already had everything figured out. They thought they were the rock stars and that the poo never stuck to them. I guarantee that at least two of them learned zero.
But it is these two that are always making the mistakes, causing re-work, not following through on investigations or procedures and just relying on everyone else to clean up after them. It makes me mad because I tried to create a non-confrontational way to expose their ignorance to them...and yet it didn't work.
Oh, and I have a horrible headache, so that's not helping my perception.