Alright, personally I think XBox Live is retarded. Why you ask, listen to these stories:
1) I just started to created my first XBox Live account. I was looking for the name SilentSoldier18, my old name. So I went to recover it and it kept saying that I did not have permission to do that... then it asked me if I wanted to use one of the following valid names. I chose the one SilentSolier018, thinking it said SilentSoldier018. So now I have a stuck account with the name SilentSolier18
2) Putting the name thing aside I decided put in my free points I got with the pre-paid card. I typed in the code and it said that the code was valid and that I got my credits. I went to go buy an avatar for 20 credits, me supposed to be having 300. I clicked confirm and got this gay error saying that I do not have enough credits when I just put in a point card thing. So I decided to call up the XBox hotline. Being the XBox was just released I was waiting on the phone for about an hour or so. Finally, I got a person asking me what was the problem. I said I put my pre-paid point card in and it didn't give me the credits. He said "please hold". In my mind I'm thinking 'bro, I just held on for an hour what makes me wanna hold again?' So, me being the polite American I was I waited... and waited... and waited, until I head the most annoying sound in my life following by some lady saying "If you would like the make a call, please hand up and try again," OH MY GOD!, THE FAG HUNG UP ON ME!
3) I decided to go an upgrade my now silver account to gold and realized I didn't want the name SilentSolier018 anymore. So I decided to go with the name JBomb018. I put in all the right info my network passport thing and everything. Then I got some message saying that children 13 and under need a parental guardian to finish the order. I'm thing... WTF I just put in my birthday... April 5th 1990, I double checked, triple checked and everything matched, it should be saying I am 16... So I'm thinking this is gay, but screw it I kept going. I got to the point where you have to enter the parental passport, so I put the passport in and guess what... another error! I said that the passport I put in and the one for the "child" matched. WTF?
4) To make all matters worse, I just finished setting up my "hassle-free" account LOL I put on my perfect condition headset and started to play. I got in a group and did what everyone else does... "Hey, what's up guys?" and guess what... my mic wasn't working! And apparently, neither were theirs cause I heard absolutely nothing! Isn't that just great.
After all my fustration I decided to go put in one of the demos from my XBox Magazine. I went to the 'Video Showcase' and watched the video about the XBox Live manager explaining how satisfied they were with the new XBox Live and how great it was... XBOX LIVE IS SCREWED UP!