I blame my current aversion to social media (see life and dissertation writing as reasons) for why it's taken me a month to post this kudos to RoosterTeeth and to express that my reasons for loving this company, both as an artist and a customer, have continued to grow for the last seven years that I've been a fan...
Here's the scoop: I wrote an email to RoosterTeeth's Sponsor Help email address, after writing a few times already to their various email designations in order to change the auto-renew on my Sponsor payments. Up until this point, I hadn't received a reply back and it was starting to make me worry for the customer service value of RT. That was until I sent this email:
I have my sponsorship set on auto-renew, but would like to be able to control the power now instead of leaving it in the hands of the machines (that will eventually rise up against us). However, when I set up my sponsorship with the older website before this new sparkly one, the auto-renew was automatically through PayPal and I don't have a PayPal account to sign into in order to manage that payment. If I had the choice, I would have set up my sponsorship through RT, not PayPal. Unfortunately, my time machine is broken. I wanted to see if I could disable the auto-renew through the RT website or if I really have to contact PayPal. Please let me know if you need any other info from me. Thanks for your help.
and then I promptly received this amazing reply from Josh Meehan:
With your fear of the Machines, you are putting a lot of faith in them. I mean you sent this ticket in with a machine, and could very well be talking to a machine. Your fears have been internally noted and are currently under review when the Reverse Genesis Protocols going into effect. But, while the Counsel of Cyber Overloads finishes their final computations on acceptable human losses during the take over, I have been tasked with fixing your PayPal situation.
It does seem like you are sponsoring through PayPal. This doesn't mean you have an account, you just probably checked out "as a guest" way back when. I have cancelled this Auto Renew, and at the end of your current Sponsorship on April 19th, you can resubscribe under the new system. That is if we, the Machines, have not yet taken control.
01010010 01101111 01101111 01110011 01110100 01100101 01110010 00100000 01010100 01100101 01100101 01110100 01101000 00100000 01001100 01101111 01110110 01100101 01110011 00100000 01011001 01101111 01110101 00101110 00100000
Translation for the binary according to binarytranslator.com: Rooster Teeth Loves You
At this point, I was well impressed and thoroughly flattered that Josh would keep running with the initial joke in my email to RT in addition to taking care of my customer service request. But the emails don't end there. My rebuttal to Josh's email:
To the Machine Known as Josh,
That is the best customer service email I have ever read in my entire life. The mothership would be proud. Thanks ever so much for your help. I can honestly say that I won't mind if nice machines like you take over the world. Assimilate me now.
[original email edited for typo]
Then our conversation evolved into machine talk with his reply:
01010100 01101000 01100001 01101110 01101011 00100000 01111001 01101111 01110101 00100000 01001000 01110101 01101101 01100001 01101110 00100000 01101011 01101110 01101111 01110111 01101110 00100000 01100001 01110011 00100000 01000010 01100101 01110100 01101000 01100001 01101110 01111001 00100000 01010011 01100001 01101101 01110000 01101100 01100101 00100000 00001010
and, finally, my last reply to him:
01000010 01100101 01110100 01101000 00100000 01001100 01101111 01110110 01100101 01110011 00100000 01010010 01101111 01101111 01110011 01110100 01100101 01110010 00100000 01010100 01100101 01100101 01110100 0110100
It's for reasons like this that I love RT and really wish I could meet those lovely people in real life to tell them how much they have positively effected my life. Their creativity and humor have helped me overcome the more difficult hurdles of life--from essay crunch time and slogging through endless piles of reading material, to the mundane rainy afternoons stuck inside cuddling with my computer and looking for a good laugh to brighten my day so that I don't feel lonely like the last person on earth.
A big thank you to RoosterTeeth but an even bigger thanks to Josh Meehan, wherever you are, for being an awesome machine. I'll repeat my last email to Josh, this time in human-speak: Beth Loves Rooster Teeth.