Well, that's not exactly true. Gray has tweeted about it, Chelsea made a post, but neither actually answered the things we actually want to know. While it's nice that they finally confirmed it officially, and updated the error screen, we still have no more information.
If you don't know (and I don't blame you with the misleading advertising) gen:lock is blocked from Japan and China. We were never told this. Many people bought (not me, but others did) bought First memberships to watch gen:lock and found they could not. We don't know why, and yes - this is RT's responsibility, not Japan's. Please look at my other posts for more information.
We want to know when we can watch this show, how we can watch this show. We want to know why we weren't told, why it was region locked in the first place. We want to know if more shows will be region locked in the future, and if anyone will bother to tell us.
If you don't want to care, then I don't know what to tell you. This could very well happen to you and your region, and if we don't make a stink now then you will be left in the dark too.
This isn't an attack on the community managers, I know they're doing their best and are most likely just the messengers. Fans in Japan and China simply do not want to be ignored. It feels as if RT thinks they can get away with not saying anything because this audience is not predominantly English speaking. But this issue will not go away if you ignore it. We will keep making posts on the site, reddit, twitter, etc. I plan to. I plan to cancel my first membership, and to actively tell fans in this region to either not bother buying one or cancelling theirs. It is not worth getting one if we aren't getting what we paid for.
Just give us an actual update.